Brief series · Public
Public Good Briefs
Five short reads for long problems, pilots, retention, records, public pressure, and services people cannot leave. Under ten minutes each, free to read.
Read the Briefs →Research & Insights
Useful thinking for difficult work.
Free briefings, guides and practical resources for decisions across public-serving systems.
From the Institute · Free briefing
AI, Risk & Public Trust in Human Services
Human oversight, documentation, vendor risk and the questions to resolve before adopting AI.
Read the briefing PDF ↗Browse the research library →Available now
The research library
Resources for board discussions, team learning and internal review.
Briefing · Public
AI, Risk & Public Trust in Human Services
A practical briefing for organizations exploring AI adoption, oversight, human judgement, documentation, privacy and governance.
Read the Briefing · PDF ↗Decision Guide · Public
The Human-in-the-Loop Test
A guide for deciding when AI can assist, when a person must decide, and when AI should not be used at all.
Open the Guide · PDF ↗Briefing · Public
Public Trust Under Pressure
A practical briefing on trust, transparency, communication, accountability and recovery after difficult moments.
Read the Briefing · PDF ↗Briefing · Public
Workforce Wellbeing Without Losing Accountability
For organizations trying to support people, reduce burnout, maintain accountability and strengthen service quality.
Read the Briefing · PDF ↗Briefing · Public
Documentation Is Leadership
On defensible documentation, decision records, incident notes and reducing paperwork that does not improve care or accountability.
Read the Briefing · PDF ↗Tool · Public
Public Good AI Readiness Checklist
A checklist for organizations beginning to assess AI readiness, risk, staff use, governance and oversight.
Open the Checklist · PDF ↗Quarterly executive intelligence
The Public Good Briefing
A working session on regulatory, technological, workforce and institutional developments, and what they ask of leaders.
$495 CAD per session for non-members
Research agenda: active and planned inquiry
These areas are in development, not yet published resources.
- AI readiness in human services
- Public trust and institutional accountability
- Workforce sustainability
- Documentation burden
- Human-in-the-loop decision-making
- Responsible technology procurement
- Indigenous data governance
Our publication formats
Public Good Briefs
Short reads that each work one recurring leadership problem to a usable position. Five are live in the library.
Reports
Deeper inquiry into issues shaping public-serving systems.
Tools & Frameworks
Practical resources that help organizations move from discussion to action.
Benchmarking
Where an organization stands relative to the field. In development.
The Annual Public Good Report
A yearly reading of what is changing across public-serving systems. In development.