PGI Research · Public Good Briefs
Short reads for long problems.
Each brief takes one problem that keeps returning to leadership tables and works it to a usable position — in under ten minutes, without a login, in plain language. They are free because they are also how PGI shows its thinking.
Before the pilot
AI, Governance & Human Judgement · A pilot is the easiest place to defer governance, and the most expensive place to have deferred it.
02Exit interviews arrive too late
Workforce & the Future of Practice · The most honest conversation in the employment relationship happens after the relationship has ended. That is a design flaw.
03The reader you hope never comes
Documentation, Risk & Defensible Practice · Every record has two readers: the colleague tomorrow, and the reviewer someday. Good documentation serves both with the same sentences.
04The first week after something goes wrong
Public Trust & Accountability · Publics do not expect organizations to be perfect. They read how organizations behave when imperfection becomes public.
05Designing for people who cannot walk away
Service Design & Implementation · Most service design assumes a user who can leave. Human services often serve people who cannot — and the design discipline changes completely.
Briefs sit alongside PGI’s longer research papers and tools. The full shelf is on the Research page.